Customer service, this is Kelly, how may I help you?
Yes, a few weeks ago I returned the vacuum cleaner I had bought from you, and you assured me that I would get a refund, but I still haven’t gotten my money back.
Okay, sir, did you fill out the refund form and submit it?
Yes, I did, and I was told that the refund would only take a few days, but it’s been about three weeks now, and I still haven’t gotten the refund.
Okay, let me just look this up quickly.
What’s your name, sir?
Okay, Mr. Jenkins…..it looks like you did submit your refund form but it was never processed for some reason.
I’ll re-submit it, and you should get your refund within a few days.
Okay, thank you, Kelly.
No problem, Mr. Jenkins.
I hope you have a nice day.
You too. Bye.
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